Shipping Policy

1. Overview

Ceylon Pharma College primarily provides educational services and digital learning materials through our dedicated online Learning Management System (LMS). However, in instances where physical materials, such as original certificates, study guides, or promotional items, need to be delivered to students, this Shipping Policy applies.

2. Dispatch and Processing Times

All physical documents and materials will be dispatched via registered local postal services or trusted courier partners within Sri Lanka. Processing times for dispatch may take between 3 to 7 business days after the request has been approved or a course has been successfully completed.

3. User Responsibility

Students are strictly responsible for ensuring that the mailing address, contact number, and other relevant details provided in their student profile are accurate and up to date. Ceylon Pharma College will not be held liable for any lost, delayed, or misdirected mail resulting from incorrect address information provided by the student.

4. International Shipping

If you require international shipping for your certificates or materials, additional shipping and handling charges will apply based on the destination country. Please contact our administration office for an estimate of international shipping fees and estimated delivery timelines before making a request.

5. Damaged or Lost Items

If a document arrives severely damaged or is confirmed lost in transit by the courier service, please contact our support team within 14 days of the expected delivery date. We will evaluate the situation and may issue a replacement document, though reprint and shipping fees may apply depending on the circumstances.